At luck2, the privacy and security of your personal information is something we take seriously. This Privacy Policy explains exactly what data we collect from players across Pakistan, how we use it, who we share it with, and what rights you have over your own information. We believe in full transparency — no hidden clauses, no ambiguity.
Six core principles guide how luck2 handles your personal data. These are not just words — they are the operating standards we hold ourselves to every single day.
luck2 only collects the personal data that is genuinely necessary to operate your account, verify your identity, and process your transactions. We do not collect data speculatively or without a clear purpose.
Your personal information is never sold, rented, or commercially traded with third-party marketing companies. Data is shared only with the specific service providers needed to operate the luck2 platform.
All data transmitted between your device and luck2 servers is protected by TLS/SSL encryption. Sensitive account and payment data is stored using industry-standard encryption at rest protocols.
We clearly explain what data we collect, why we collect it, and how long we keep it. There are no hidden data practices. This Policy is the complete and accurate picture of how luck2 handles your information.
You have meaningful rights over your personal data — including the right to access, correct, export, and request deletion of your information. luck2 provides clear channels to exercise these rights without unnecessary friction.
luck2 operates in accordance with applicable international data protection standards and the requirements of our gaming licence. Our data practices are reviewed periodically to maintain compliance as regulations evolve.
luck2 is an online gaming platform accessible at luck2.app, offering sports betting, live casino games, slots, fish games, and cricket betting to registered players. For the purposes of this Privacy Policy, luck2 is the data controller responsible for the personal information collected from users of the platform.
When this Policy refers to "luck2," "we," "us," or "our," it refers to the luck2 platform and the entity operating it. When it refers to "you," "your," or "the player," it refers to any individual who registers an account, visits the luck2 website, or otherwise interacts with our services.
If you have any questions about this Policy or how your data is handled, you can reach us at any time through the contact details provided in Section 15 of this document.
luck2 collects personal data in several categories depending on how you interact with the platform. The table below summarises the main categories of data we collect and provides examples of the specific data points within each category.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, CNIC document image, selfie photograph for identity verification | Mandatory |
| Contact Data | Pakistani mobile number, email address, city of residence (e.g. Karachi, Lahore, Islamabad, Faisalabad) | Mandatory |
| Financial Data | JazzCash / EasyPaisa mobile wallet numbers, HBL / UBL / Meezan Bank account details, transaction history, deposit and withdrawal records | Mandatory |
| Account Data | Username, encrypted password, account balance, bonus status, wagering history, game play records, session logs | Mandatory |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone, approximate geolocation | Automatic |
| Usage Data | Pages visited, games played, features accessed, click paths, session duration, search queries within the platform | Automatic |
| Communications Data | Records of live chat conversations with support, emails sent to luck2, content of any complaints or feedback submitted | When provided |
| Responsible Gaming Data | Self-exclusion requests, deposit limits set, cooling-off periods, responsible gaming assessment responses | When applicable |
CNIC information and biometric verification photographs are classified as sensitive personal data by luck2. This data is processed exclusively for the purpose of satisfying our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. It is stored in encrypted form and is never shared with any party that does not have a direct legal or regulatory need to access it.
luck2 collects your personal data through the following channels and mechanisms:
The majority of your personal data is provided directly by you during interactions with the platform. This includes data you submit during account registration, identity verification, payment transactions, support conversations, and any feedback or complaint you choose to submit to us.
When you visit the luck2 platform, our servers and analytics tools automatically collect technical and usage data about your session. This includes your IP address, device identifiers, browser fingerprint, and behavioural data about how you navigate and use the platform. This collection happens regardless of whether you are logged into an account, though it is more detailed when you are authenticated.
luck2 may receive supplementary data about you from the third-party service providers we engage to operate the platform. For example, our identity verification partner may return a verified status confirmation following a CNIC check, and our payment processors transmit transaction confirmation data that is linked to your account record. In all such cases, the data received is limited to what is necessary for the specific service purpose.
luck2 uses cookies and similar tracking technologies to collect session data, maintain your login state, and analyse platform performance. Full details of our cookie practices are provided in Section 9 of this Policy.
luck2 uses your personal data for the following clearly defined purposes:
luck2 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:
Withdrawing your consent to marketing communications does not affect your ability to use the luck2 platform. You can manage your communication preferences at any time from within your account settings, or by contacting our support team via live chat.
luck2 does not sell your personal data to any third party. We share your data only in the following specific and controlled circumstances:
Your financial data is shared with our authorised payment processing partners — including the operators of JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank payment integrations — solely to the extent necessary to process your deposits and withdrawals. These partners are contractually bound to handle your data securely and in accordance with applicable financial regulations.
Your CNIC data and verification photographs are shared with our third-party KYC verification partner for the sole purpose of confirming your identity and age. The KYC partner does not use this data for any other purpose and is contractually restricted from doing so.
luck2 integrates games from licensed third-party game studios and live casino operators. These providers may receive limited session and account data (such as a pseudonymised player identifier and stake amounts) solely to deliver the game experience and ensure fair settlement of bets. They do not receive your full identity or contact data.
luck2 will disclose personal data to regulatory bodies, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or the requirements of our gaming licence. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or a substantial part of the luck2 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Policy will be preserved.
Under no circumstances does luck2 share your contact details — including your Pakistani mobile number or email address — with third-party marketing companies, advertising networks, or data brokers. If you receive unsolicited marketing communications claiming to be from luck2 from an unrecognised sender, please report this to our support team immediately.
luck2 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and our regulatory obligations. The following general retention periods apply:
Upon the expiry of the applicable retention period, your personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.
luck2 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, and disclosure. Key measures include:
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, luck2 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. Notifications will be sent to the email address registered on your account.
luck2 uses cookies and similar technologies (including local storage and session tokens) to provide platform functionality, maintain your login session, and analyse how the platform is used. The cookies we use fall into the following categories:
luck2 does not use third-party advertising cookies or cross-site tracking cookies. You can manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from logging into your account.
As a luck2 player, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team via live chat or at the email address provided in Section 15.
luck2 will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days with prior notification. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.
luck2 operates a strict 21+ age restriction across the entire platform. The collection and processing of personal data from individuals under the age of 21 is not permitted under any circumstances. All players are required to complete CNIC-based age verification before withdrawal and bonus features are activated on their account.
If luck2 discovers — through KYC verification, a complaint, or any other means — that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete the personal data in question to the extent possible while retaining any records required by law, and return any deposited funds to the originating payment method after appropriate checks.
We encourage all adult account holders to ensure that their luck2 account credentials are stored securely and cannot be accessed by minors. If you believe a minor may have accessed a luck2 account, please contact our support team immediately via live chat so we can take appropriate action.
luck2 is an internationally operated platform. In the course of providing our services, your personal data may be transferred to and processed in countries outside Pakistan. This may occur, for example, when data is processed by our cloud infrastructure provider, our KYC verification partner, or our game content suppliers, whose servers may be located in jurisdictions other than Pakistan.
Where such transfers occur, luck2 takes appropriate measures to ensure that your personal data remains protected to a standard at least equivalent to the protections applied within Pakistan. These measures may include the use of contractual data protection clauses, transfers to jurisdictions recognised as providing adequate data protection standards, or other appropriate safeguards as applicable.
By registering an account and using luck2, you acknowledge and consent to the international transfer of your personal data as described in this section.
The luck2 platform does not intentionally include links to external third-party websites. However, in the event that any reference to an external resource appears within platform content, luck2 accepts no responsibility for the privacy practices or data handling of such third-party sites. This Privacy Policy applies solely to data processed by luck2 and does not extend to any external platforms or services.
If you navigate away from luck2 to any third-party service — including your bank's mobile application or payment wallet when completing a transaction — we recommend reviewing the privacy policy of that third-party service independently before providing any personal information.
luck2 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will provide advance notice via the email address registered to your account before the revised Policy takes effect.
The "Effective Date" displayed at the top of this page indicates when the current version of the Policy came into force. We encourage you to review this Policy periodically to stay informed about how luck2 protects your information. Your continued use of the platform following notification of a material change constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way luck2 handles your personal data, please get in touch through one of the following channels:
For formal data rights requests — such as a Subject Access Request, Rectification Request, or Erasure Request — please include your registered username and a brief description of your request when contacting us. We may need to verify your identity before processing the request to ensure we are disclosing or amending data only to the rightful account holder.
If you are not satisfied with luck2's response to a privacy concern or data rights request, you have the right to escalate your complaint to the relevant supervisory authority or data protection regulator in the jurisdiction applicable to your situation. luck2 will cooperate fully with any investigation conducted by a competent supervisory authority.
Your data is protected, your privacy is respected, and your gaming experience is backed by fair play standards. Join Pakistan's most trusted online gaming platform today.
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